Support

Email support@sazingadigital.com and we will get back to you within one working day.

Signing in

AdBoard Twin needs three things to sign in, not two: a Company Code, a username and a password. The Company Code identifies your organisation, and your administrator issues all three.

There is no public sign-up. If you do not have credentials, ask your organisation's administrator to create an account for you — we cannot create one on your behalf.

Forgotten your password? Your administrator can reset it from Settings → Employees in the portal.

Capturing photos in the field

The app asks for camera and location permission the first time you capture a photo. Both are optional: if you decline location, the photo still uploads, just without a GPS tag.

No signal at the site? Capture as normal. Photos are stored on your device and listed in the Upload queue, reachable from the button in the top-right of the capture screen. Photos waiting to upload are sent automatically when you are back online; any that failed show a Retry button. Nothing is lost, and the photos stay on the device until the server confirms the upload — so do not clear the app's storage while items are still queued.

Requirements

• Android 7.0 (API 24) or newer
• An internet connection to sign in and sync — photo capture itself works offline
• An account issued by your organisation

Reporting a problem

Email support@sazingadigital.com and include:

• Your Company Code and username (never your password)
• Your device model and Android version
• The app version, shown in Profile → About
• What you did, what you expected, and what happened instead

Privacy and your data

See the Privacy Policy for what AdBoard Twin collects and why, and Account & Data Deletion to request deletion of your account.